Privacy & Cookies Policy 07.02.25
Introduction
At Inverter Drive Repair (“IDR”), we are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy & Cookies Policy explains how we collect, use, store, and share your data, as well as your rights under applicable data protection laws, including the General Data Protection Regulation (GDPR).
Scope of this Policy
This policy applies to:
- Visitors to our website.
- Individuals who make enquiries or complaints.
- Customers and users of our services.
- Job applicants, current employees, and former employees.
What Information We Collect
We may collect the following types of personal data:
- Contact Information: Name, email address, phone number, job title, company name, company address.
- Technical Information: IP address, browser type, and usage data from our website.
- Transactional Information: Details of your purchases and communications with us.
- Employment Information: Job applications, CVs, and employment history for applicants.
How We Use Your Information
We use your personal data for the following purposes:
- Providing Products and Services:
- Deliver the products, services, and solutions you request.
- Process transactions, manage billing, and fulfil contractual obligations.
- Provide customer support and technical assistance.
- Communications and Notifications:
- Respond to enquiries, requests, and complaints.
- Notify you of updates, changes, or disruptions to our services.
- Send administrative communications such as confirmations, invoices, and account management messages.
- Marketing and Promotion:
- Provide you with information about existing and new products, services, and events that may interest you.
- Send promotional materials via email, phone, or postal mail (with your consent where required).
- Personalise and target our communications to ensure relevance to your interests.
- Improving Our Offerings:
- Analyse trends and usage data to improve our website’s functionality and user experience.
- Conduct surveys and gather feedback to refine our services and solutions.
- Test and develop new products, services, and features.
- Security and Compliance:
- Monitor and prevent unauthorised access or fraudulent activities.
- Protect the integrity of our systems and ensure compliance with legal and regulatory requirements.
- Legal and Business Obligations:
- Address disputes or enforce agreements.
- Maintain records for auditing and reporting purposes.
- Comply with applicable laws, regulations, and lawful requests from authorities.
- Event Management:
- Register attendees for webinars, trade fairs, and other events.
- Provide event materials and follow-up communications.
- Recruitment and Employment:
- Process job applications and assess candidates.
- Manage employment records and comply with labour laws.
Marketing Communications
You may occasionally receive the following from us:
- Direct calls to inform you about our products, services, or business updates.
- Email updates featuring our latest products or services, business updates, industry content, downloadable reports, upcoming events, and training opportunities.
- Account management calls to check in and ensure you’re getting the most out of our products or services.
You’re welcome to update your preferences or unsubscribe from any of these communications by contacting us at support@inverterdriverepair.com.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance user experience and analyse website traffic. These cookies allow us to:
- Understand how visitors interact with our website.
- Store your preferences for future visits.
- Deliver personalised content and advertisements.
You can manage your cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.
For more information about cookies, visit All About Cookies.
How We Share Your Information
We only share your data when necessary and with trusted third parties, including:
- Service providers (e.g., IT support, email marketing platforms).
- Regulatory authorities, if required by law.
- Partners assisting us with event management or joint projects.
All third parties are required to adhere to strict data protection standards.
Data Retention
We will retain your personal data securely for as long as it is necessary to fulfil the purposes outlined in this policy or as required by law. We review the data we hold at least once a year to ensure it is accurate, relevant, and not retained for longer than necessary. If you would like further information about our data retention practices, please contact us at support@inverterdriverepair.com.
Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of the data we hold about you.
- Rectification: Correct inaccurate or incomplete data.
- Erasure: Request deletion of your data under certain circumstances.
- Restriction: Limit how we process your data.
- Portability: Receive your data in a structured, machine-readable format.
- Objection: Opt out of direct marketing or object to processing based on legitimate interests.
To exercise your rights, contact us at support@inverterdriverepair.com. We will respond to your request within 30 days.
Data Security
We implement technical and organisational measures to protect your data from unauthorised access, loss, or misuse. While we strive to secure your data, no transmission over the internet is completely secure, and we cannot guarantee absolute security.
Changes to This Policy
We may update this policy periodically to reflect changes in our practices or legal requirements. Any significant changes will be communicated prominently on our website. The last update was on 07.02.25.
Contact Us
If you have any questions about this policy or how we handle your data, please contact us:
- Email: support@inverterdriverepair.com
- Phone: 020 8150 1060
- Address: Unit F, Holder Road, Aldershot, Surrey, GU12 4RH
